|I click on the STARS icon, wait a minute, but nothing comes up. What could cause this?
Why can't I connect to the DC STARS homepage?
I am trying to access DC STARS from home. What address do I use?
I am trying to log in and I receive the error "TNS: could not resolve service name"
I was working in DCSTARS and receive a message saying "Forced Rollback" or "Unable to issue savepoint command"
I am getting a FRM-92505 error when trying to log in to the system.
|I click on the STARS icon, wait a minute, but nothing comes up. What could cause this?|
|There are several reasons that the application may not start. |
First, ensure that you have the Oracle JInitiator installed. To get this go to https://dcstars.k12.in.dc.gov or https://dcstars.k12.dc.gov. From there go to Technical Information link on the left. If you encounter problems attempting to install the Oracle JInitiator, call customer care and ask them to assist you with the installation of this software.
Second, ensure that you do not have any pop-up blockers installed on your system. Look for any tools that state whether your pop-up blocker is "on", or "enabled", and if so set them to "off", or "disabled". Another quick check if your problem stems from a pop-up blocker is to press and hold the ctrl key and click on the STARS icon (while still holding the key). Continue to hold the key for thirty seconds or so while the system opens. If the system opens when you do this, then you have a pop-up blocker that must be disabled in order to use the system or run reports without needing this additional step.
|Why can't I connect to the DC STARS homepage?|
|Can you connect to any other website? Try Google or Yahoo. If you cannot get to other websites your network maybe down. Please contact Customer Care.|
If you can get to other locations but not the DC STARS website then try using the remote internet address which is https://dcstars.k12.in.dc.gov or https://dcstars.k12.dc.gov
|I am trying to access DC STARS from home. What address do I use?|
|To use DC STARS from when not on the DCPS network you use the following address |
https://dcstars.k12.dc.gov. Please refer to the technical FAQ for further instructions on setting up your home computer for use with DCSTARS, such as installing the Oracle JInitator.
|I am trying to log in and I receive the error "TNS: could not resolve service name"|
|Verify that the Database you are entering is stars and not dcstars or hq.|
|I was working in DCSTARS and receive a message saying "Forced Rollback" or "Unable to issue savepoint command"|
|The system is designed to automatically log you out after 30 minutes of inactivity. If you walk away from the system or do something else for longer than that, you will receive such messages. Any changes you had made that you had not saved would be lost, but no harm beyond that will occur within the system and the server is still functioning normally.|
|I am getting a FRM-92505 error when trying to log in to the system.|
|What you will need to do is completely close your Internet Explorer or Firefox browser window. Once you have closed down your system you may open and log in again.|